Frequently Asked Questions


Photo Prints

Photo Prints

When will my prints be ready?

Lustre Paper: Between 24-72 hours (depending on quantity, size, type of paper and time of year - generally, our slowest turnaround is from September to December)

Metallic Paper: Produced every Tuesday ONLY (files MUST be submitted by 9:00 a.m. on Tuesday mornings)

Mounted & Laminated Prints: 2 Business Days (on top of print turnaround time)

Fine Art Matte/William Turner Paper: 3-5 Business Days - Canvas Wraps/Prints: 10 Business Days - Restorations: 2-3 Weeks - Photo Gifts: 5 Business Days There are times when high volumes/time of year will change the above targets. If you’re concerned, just give us a call.

How will I know when my prints are ready?

The lab will send you an email notification when your order is ready for pick-up or has been shipped. Make sure to check your spam folder, too!